Política de reembolso
Returns
Orders must be returned within 14 business days to qualify for a refund. Customers will have the choice of a refund, store credit, or an exchange.
Request Return:
1. Log in to your account. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
Returns MUST be shipped in the box they were received in. Please DO NOT ship the shoe box alone or the shoes in a bag as they will get damaged in transit and it WILL be deducted from your refund.
Shoes must be in original packaging including boxes, with all items like paper stuffing, bags and styrofoam included as well as packing slip. Please note we do NOT accept shoes that are dirty or have been worn under any circumstance. Shoes must be in original condition they were received.
Contact us at: helpfridashoetique@yahoo.com
To be eligible for a return or exchange, you must start the return process within 14 days after delivery day and item(s) MUST be in NEW condition. To complete your return, we require receipt or proof of purchase. Once package has been received and approved for return, you will be eligible for refund, store credit or exchange of size. We DO NOT provide prepaid return labels; you are responsible for covering shipping costs to return. If the wrong shoe was sent to you we will cover shipping. (Must provide photo of packing slip you received)
If an item is damaged or defective you MUST report it (include photo of damaged item) within 5 days after delivery. Any damaged or defective items reported AFTER the 5 days will NOT be accepted.
ALL sale items and discounts of 40% or more are NOT eligible for returns or store credit. Make sure to confirm the size/color of these items before finalizing your purchase. Sale and discounted items are FINAL SALE.
Shipping
We are not responsible for lost/stolen packages. Once a package has left our facility, USPS will hold all liability if a package is lost/stolen. If your order is lost, stolen or delivered to the wrong address please contact your you USPS or UPS for further information. Every label purchased has an insurance that covers up to $100 of loss to give customers security for instances like that. You are more than welcome to contact our customer service and we will help as best we can to file a claim and get you your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We DO NOT profit from shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.